Customer Guide
This page provides an overview of the basic process and important points to know when using the official Astery Inc. online store.
Enjoy your shopping with peace of mind.
How to Order
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Select the desired quantity on the product page and click “Add to Cart.”
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Review your cart and click “Proceed to Checkout.”
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Enter your customer information (name, address, phone number, email, etc.) and shipping address.
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Choose your payment method.
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Review the details and click “Confirm Order.”
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A confirmation email will be sent automatically after your order is completed.
Payment Methods
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Credit Card: Available brands are shown on each product page or checkout screen.
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Bank Transfer: Please transfer the payment to the designated account within 7 days after placing your order. Bank transfer fees are the responsibility of the customer.
Delivery & Shipping
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Orders are usually shipped within 3–7 business days after confirmation.
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The delivery company will be designated by us.
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Shipping fees vary by region and purchase amount. Details are shown at checkout.
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Delivery may be delayed due to stock availability, weather, or traffic conditions.
Returns & Exchanges
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While we take the utmost care in quality, if you receive a defective item or incorrect shipment, please contact us within 7 days of receipt. We will promptly arrange an exchange.
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Returns or exchanges due to customer preference cannot be accepted.
Membership Registration
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By registering as a member, you can check your order history and enjoy a smoother shopping experience in the future.
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You can also receive notifications of new products and campaigns via email.